How to spend Coala WebAssist credits the right way
This is an article about our credit system and how to optimize spending them on our features.
Understanding Credits in WebAssist
Credits are the currency behind every AI-powered conversation on WordPress sites using WebAssist. Each message-whether from visitors or AI-uses credits depending on length, agent type, and intelligence level.
Monthly Plan Options
Coala AI GmbH offers three flexible plans designed for websites of all sizes:
- Basic Plan: For starters and small websites
- Professional Plan: Medium-sized plan with a higher credit limit and more features
- Enterprise Plans: Tailored pricing for high-traffic sites, with custom limits and volume discounts
The credit balance resets monthly, ensuring simple and predictable billing.
How Credits Are Consumed
Credit usage scales with messaging activity and the context required by your agents:
- Longer visitor messages or detailed responses from AI use more credits
- Agents accessing conversation history for personalized replies consume additional credits
- Plan features enable real-time credit tracking right in your dashboard
Credit Rates by Agent Type
- Standard AI Agent: Regular rate for public website conversations
- Admin Agent: 50% higher rate for business-critical memory and data operations
- Persona Agent: 20% discount when fine-tuning chatbot behavior, great for custom experiences
Intelligence Level Matters
Choose intelligence levels based on your site’s needs:
- Plus Intelligence: 2 credits per 1,000 words read, 7 per 1,000 words replied; best for complex support and vital info
- Mini Intelligence: 0.2 credits per 1,000 words read, 1 per 1,000 words replied; ideal for general support
- Nano Intelligence: 0.02 credits per 1,000 words read, 0.2 per 1,000 words replied; perfect for FAQ and lightning-fast queries
Typical Use Cases for WordPress Admins
The first key driver for a use case is the number of daily website visitors. How many of them will actually use your chatbot depends on several factors, including how complex your site is and how you introduce the bot. The second factor is how much you want your agent to know. Teaching something new or updating existing information will consume credits.
- Light Usage (2,000-5,000 credits/month): Occasional visitor questions, minimal memory access, great for small company sites
- Moderate Usage (5,000-15,000 credits/month): Regular engagement, some company data configuration, mix of conversations
- Heavy Usage (15,000-40,000 credits/month): High-traffic portals, frequent memory and data management, multiple persona agents
- Enterprise: (40,000+ credits/month): Unlimited scalability with dedicated support
Credit Management Tips
- Use the Persona Agent for personalized experiences and save 20% per interaction.
- Assign Nano Intelligence for FAQs, reserving Premium Intelligence for complex queries.
- Optimize responses to reduce message length and back-and-forth conversations, lowering overall credit consumption.
- Monitor usage on your dashboard; buy additional credits during seasonal spikes instead of upgrading plans unnecessarily.
Staying in Control
Admins can check balances, get low-credit notifications, and view detailed usage analytics anytime, ensuring predictable and fair credit usage throughout the month.
Conclusion: Scalable AI Support for WordPress
Coala AI GmbH’s WebAssist credit system lets WordPress administrators deploy AI-powered customer support with full transparency, cost control, and customization options. Whether starting small or scaling to enterprise levels, the credit plans adapt to the site’s needs, powering smarter, more efficient interactions.
